Case Study

Delivering a successful national conference in Sydney

Con-sol was contacted to provide AV and production services for an event held in Sydney. The event required high-quality projection, supplementary AV equipment and the oversight of a con-sol Technical Director..

We always conduct a Site and Risk Assessment before events to make sure everything goes off without a hitch. During the assessment, we became aware of a potential issue with the venue. The venue had motorised blinds which would provide 90% light blockage. The blinds were operated by a single button remote control.

Services Required

The Challenge

The venue had a large, glass frontage which let the majority of exterior light into the room. This meant there was too much light in the room for projection to be clear and visible. When we conducted a pre-event site meeting, we noticed that the motorised blinds were not working and were in the fully retracted position.

The venue operator assured the con-sol team that they would drape the windows with motorised black-out blinds to resolve the excessive light issue. After a demonstration of their effectiveness, we were confident they would solve the issue. The project moved forward.

When we arrived at the venue the day before the event we were surprised to discover that the blinds weren’t operational due to an electrical problem. This meant we couldn’t lower the blinds enough to sufficiently block out daylight.

Con-sol immediately got to work, utilising the full extent of our resources and industry contacts to solve the problem.


We hired drapes, but they wouldn’t extend to the height of the windows, so their effectiveness was marginal.

An additional projector would effectively provide a brighter image. We first tried to source an additional projector from local suppliers, but it was cost prohibitive.

We didn’t stop there, however. We secured another projector from our Gold Coast warehouse and had a con-sol staff member board a flight to personally deliver the project to Sydney. He arrived at 9pm, delivered the equipment to our crew member who was waiting at the airport, and got on the next plane home.

The Result

Going the extra mile for our clients isn’t just a platitude. In fact, in this case, we went the extra 514 miles (that’s 828km!).

Our client was over the moon the next morning and relieved to see a high quality projected image, matching their brief to us. The event continued smoothly and according to plan, with guests none the wiser of earlier challenges.

The only additional cost to the client was a return airfare ticket from the Gold Coast to Sydney.

If you need a hand organising an event you can be proud of, we can help! Chat with our team and let’s get planning.

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